I registered for eBay in September, 1998. I do not buy on eBay often, but ... damn, I've had that account for nearly 10 years.
So last week I decided I wanted to sell something for the first time.
I wrote up a blurb, took some pictures, went through the web forms and bam! an error! Some sort of generic error after I tried to do the phone authentication thing. I waited a half hour, tried again .. same thing. Waited until the next day, same thing.
Then I tried to use eBay's "live chat" to get a solution, and got two solutions, one of which didn't work, and the other was "make a new account."
So I emailed tech support. They told me that I could use the same first solution that didn't work, and a second solution -- which also didn't work -- of recreating the auction from scratch. They also misidentified the problem [I was not getting a "page not responding" error; I was getting an error from the web app, not the web server.
[You will note that I am using the term "solution" in a loose manner.]
So I went back to the tech support email form, pasted in my original email, the original set of solutions, and a note that neither of the two worked.
Guess what I received?
A form letter listing the same two non-working solutions! 100% identical except for the name signed to it!
So today I gave in and created a new account, and it worked peachy keen, and if you'd like to buy the rare-ish Classic BattleTech book FedCom Civil War, you can checkity the link below. I'll be listing some other gaming stuff that I've had sitting around my office, but maybe not until after Gen Con. We'll see how things go.
PS: If you work for eBay, and if you have a smidge of care for me and/or my work in the gaming industry, you know how to reach me. I'd love for my original eBay account -- adamjury, not adamjury2008 -- be properly set up for selling.